privacy policy

Luxury Chauffeuring Services, a licensed private hire operator based in England, welcomes and accommodates private hire bookings for transportation services from individuals, local government, and corporate organisations. Throughout our service provision, Luxury Chauffeuring Services collects and manages both customer and non-customer data. We are fully committed to complying with all applicable data protection and privacy laws, ensuring the privacy and rights of our valued clientele.

This Privacy Notice statement, under the General Data Protection Regulations (GDPR) (EU) 2016/679 (as incorporated by the Data Protection Act 2018), aims to elucidate how we collect, process, store, and share information when you make an inquiry, become a customer, or visit our website. Our objective is to empower you to make informed decisions regarding the usage of your information.

  • What We May Collect
    • Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
    • We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
    • Identity Data: First name, last name, username, or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address and phone number.
    • Contact Data: Billing address, invoicing address, email address and telephone numbers.
    • Financial Data: Bank account and payment card details.
    • Transaction Data: Details about payments and other details of our Services you have purchased from us.
    • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
  • Collection of Information
    • At Luxury Chauffeuring Services, we typically gather information to facilitate the following:
      • Responding to your inquiries, including private hire bookings.
      • Supplying or otherwise providing you with services.
      • Managing financial transactions, including billing.
      • Offering service updates or special offers.
      • Fulfilling statutory or regulatory requirements, such as those outlined in the Private Hire Vehicles (London) Act 1998.
    • In pursuit of these objectives, Luxury Chauffeuring Services collects personal information, which may include but is not limited to:
      • Name
      • Postal address
      • Email address
      • Telephone number
      • Fax number
      • Photographs
      • Video recordings
      • Audio recordings
    • Additionally, we may collect sensitive personal information, which requires a higher level of protection, such as:
      • Criminal convictions or offences
      • Medical or health status
      • Professional memberships
      • Racial or ethnic origin
  • Processing Personal Information
    • Luxury Chauffeuring Services will only process personal information on a lawful basis, which may include:
      • Consent
      • Contractual necessity
      • Legal obligation
      • Vital interests
      • Performance of a public task
      • Legitimate interests
  • Lawful Basis for Processing
    • We primarily process personal information for the performance of contracts and to fulfill legal obligations. Additionally, we may process personal information for legitimate interests, always ensuring that your rights and interests are safeguarded.
  • Data Transfers
    • Information collected, processed, and stored may be shared with third parties or third-party service providers, both within and outside the European Union (EU). This sharing may occur due to legal obligations, contractual requirements, or legitimate interests. Third parties are expected to comply with GDPR when processing your information.
  • Automated Decisions
    • We do not anticipate any decisions to be made without human involvement. Should there be any form of automated decision-making, you will be notified accordingly.
  • Data Retention
    • Information is generally retained for 10 years, subject to contractual obligations and legal requirements. After this period or upon the conclusion of our contract with you, information will be reviewed and deleted unless there is a special reason to retain it.
  • Data Security
    • Luxury Chauffeuring Services has implemented security measures to prevent unauthorized access, damage, theft, or compromise of information. In the event of a breach, you will be informed alongside any relevant regulatory bodies.
  • Your Information Rights
    • You have the right to:
      • Be informed
      • Request access
      • Request correction
      • Request erasure
      • Object to the inclusion of information
      • Request restriction of processing
      • Data portability
      • Request transfer of information
    • You also have the right to withdraw consent at any time, where applicable.
  • Contact Information
    • For any questions or comments regarding this Privacy Notice, please contact:
    • Luxury Chauffeuring Services, Call us at: +44 7591 777 777 Email: hello@london-lux.co.uk
  • Complaints
    • If you have any concerns about our handling of your information, you have the right to lodge a complaint with us.